Talk Description
One of the hardest things that a tester has to deal with is people with misconceptions about testing and what the role of a tester actually is. And many other problems that will occur on a project can be related back to them being people problems.
So how can we get around these problems?
One word: Influence.
Influence skills are key skills for a tester to possess. We need to be able to break down barriers and approach even the most difficult of people to change mind-sets and solve problems.
In this talk, I’ll discuss some of the best influence skills available. I’ll walk through some real life, personal examples of when these influence skills have helped me in my career and my personal life too.
Influence techniques such as “the rule of reciprocation”, “reject and retreat”, “social proofing”, plus many more, with each technique having their different purposes – whether its to influence senior management on approving a test tool, trying to get someone to pair with you or trying to be included in important meetings at the start of the project, these techniques will be essential for opening the doors and breaking down barriers.
What you’ll learn
By the end of this talk, you'll be able to:
- TBA
Dan Ashby
Director of Quality Services
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communication
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influence
