🤩 50% off TestBash Brighton for Pro Members 🤩

Overcoming Cognitive Dissonance

15th April 2020

Locked

Richard Strang

QA Guild Leader

A free account is required to view this content

Like Bookmark

Talk Description

Cognitive Dissonance is the mental discomfort experienced by a person who attempts to hold two or more contradictory beliefs, ideas, or values. As testers, we are often in the position of inducing cognitive dissonance in our stakeholders when we present them with evidence that their system is not ready for production when they were confident that everything was on track and going well.

So how can we present "unbelievable" test results in a way that will not only convince our audience but also spur them to take the steps required to bring their project back to a "believable" state? In this presentation, Richard will explore different techniques for presenting test results that will educate and enlighten the recipients without any danger of causing mental distress.

This Masterclass was kindly sponsored by Sauce Labs, the leading provider of continuous testing solutions that deliver digital confidence. Learn more and download a free 14-day trial of our comprehensive and trusted continuous testing cloud.

What you’ll learn

By the end of this masterclass, you'll be able to:

Define what cognitive dissonance is
Identify if you have induced cognitive dissonance in stakeholders
Apply strategies to help stakeholders overcome cognitive dissonance
Use four techniques to prevent cognitive dissonance occurring in your audience

Richard Strang

QA Guild Leader

Richard Strang has 25 years of software quality assurance experience. He considers himself a professional tester. Starting in the test automation tools space immediately after university graduation, he has worked with a broad array of organizations as a tester, QA Manager, QA Architect, QA Process Specialist, & QA Guild Leader. Richard's goal is to learn something new every day, and the best way to reinforce that learning is to teach it to someone else. So you will often find him talking and listening about testing topics with anyone who will engage. Richard has been CSTE certified since 2011.